By ordering from the Element Craft Studio, an online property belonging to Heritage Homes, you agree to be bound by the following terms and conditions. We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

PAYMENT

All prices are in Indian Rupees (Rs.). All orders are processed after we receive full payment for the same. All major credit and debit cards, net banking and PAYTM accepted.

REPLACEMENT GUARANTEE

There could be certain circumstances where you could receive a damaged/defective product or a product that is not the same as your original order. Although, these situations might be beyond our control but in such circumstances, we will replace the product at no extra cost if we verify that we made an error. We must be notified within 24 hours from delivery of any defects with a detail of the product that is defective or damaged. We may request that you return 100% of a defective order within 5 business days before we agree to redo your order. Return shipment costs for authorized return will be reimbursed by us. We are not liable for errors committed by you regarding personalizing a product such as misspelling, bleeds, grammar & punctuation mistakes, pattern style or image resolution. We reserve the right to refuse an order without disclosing a reason.

SHIPPING

 

  1. We generally ship your order within 1 or 2 days after the payment has been received.
  2. Painted products need extra time of at least 6 – 8 days so please keep in concern this point when placing order of painted items.
  3. Standard shipping takes 5-8 working days depending upon delivery locations.
  4. For Customized orders, we need time of 4-7 days as per designing work after the Order has been placed.
  5. The transit time given by courier company is only an estimate and we are not liable for delays by our shipping partner.
  6. No dispatches on weekends and holidays.
  7. Currently, we ship to all major cities and towns in India and also worldwide.

CARDHOLDER PAYMENT LIABILITY

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder.

USER COMMENTS AND FEEDBACK

We welcome your valuable feedback, notes, messages, ideas, suggestions or comments about our Website and Products. However, any communications sent to our Website shall be and remain the exclusive property of TECS.

ARTIST’S AND CRAFTER’S CORNER

Every artist and crafter is most welcome to submit or showcase their creativity in this section. Images intended for use here will remain the exclusive property of the Artists who submitted them. However, TECS will not carry any liability for any third party misuse of these images.