We take great efforts when we pack your Products, to ensure that they reach you in perfect condition.
All the orders go through 3 levels of packaging and 3 levels of inspection before dispatch. The likelihood of damage is very small. However, there could be certain circumstances beyond our control, where you could receive a damaged or defective product. Here’s how you can get a replacement:
TECS offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation. Replacement will not be made in cases of damage due to normal wear and tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.
Or, in a rare circumstance, the product that you ordered may not be shipped. In the event of an error in terms of sending something that was not ordered, or in the event of a short supply, we will replace the product/s which were not shipped, at no extra cost. We could also issue a Credit Note if that would be preferred.
In case the product you have returned is out of stock, we will provide you with a credit note equal to the value of the product you purchased. The credit note will be sent to you via email and can be used to purchase anything of that value from the online store within three months.
In all of the above circumstances, we would request you send us proof with details of the product that is short, different, or an image of a product that is defective/damaged, while the product is still in its packaging. You can email us at firstname.lastname@example.org or Whatsapp Us.
If you are eligible for a replacement, you may notify us within 24 hours from the date of delivery.
We endeavor to ship out the products as soon as the Orders are placed. As such, it will not be possible to Cancel an Order under any circumstance, once the Order is Confirmed and the payment is “Complete” or the transaction is “Successful”.
The exchange policy is not applicable for any consumable item which has been used or installed, products with tampered or missing serial numbers, any damage / defect not covered under the manufacturer’s warranty. The policy is also not applicable on any product returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Please ensure the item(s) are packed securely to prevent any damage during transit.
Note: We have an exchange policy, and not a refund policy.